1. Information We Collect
We collect information to provide you with a safer, faster, and more reliable pharmacy experience. The types of data we collect include:
- Account details — name, email, phone number, password, and profile information when you sign up.
- Order information — delivery addresses, items purchased, payment method, and order history.
- Prescription uploads — images or files of valid prescriptions you upload to purchase prescription medicines.
- Location data — only when you choose to share your location for accurate delivery and pincode detection.
- Device & usage data — browser type, IP address, pages visited, and interactions, collected automatically via cookies and similar technologies.
2. How We Use Your Information
- Process orders, deliveries, and returns.
- Verify prescriptions with a licensed pharmacist before dispensing Rx medicines.
- Communicate order status, support replies, and important service announcements.
- Personalize product recommendations and improve our app.
- Detect and prevent fraud, abuse, or illegal activity.
- Comply with applicable laws and regulations (including the Drugs & Cosmetics Act, 1940).
5. Data Security
All data is transmitted over encrypted HTTPS connections. Passwords are hashed using industry-standard algorithms. We restrict internal access to personal data on a need-to-know basis. However, no system is 100% secure, so please use a strong, unique password and never share it.
6. Data Retention
We retain account and order data for as long as your account is active, and as required to comply with tax, accounting, and legal obligations (typically up to 7 years for invoices, as per Indian law). Prescriptions are stored as required by pharmacy regulations.
7. Your Rights
You have the right to:
- Access and download your personal data.
- Request correction of inaccurate information.
- Request deletion of your account and associated data (subject to legal retention requirements).
- Opt out of marketing communications at any time.
To exercise these rights, write to us at privacy@florachemist.online.
8. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised “Last updated” date. Material changes will be communicated via email or an in-app notice.
10. Contact Us
Questions, concerns, or grievances? Reach our Data Protection Officer:
- Email: privacy@florachemist.online
- Address: Flora Chemist, [Your Registered Business Address], India